INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the exact same product shown in the picture?

Yes, you will receive the same design shown in the product image. Since our accessories are handmade, slight variations in color, texture, or finishing may appear, making each piece unique.

Are your accessories handmade?

Yes, our pieces are carefully handmade with attention to detail and quality. This handcrafted process gives every item its own special character and charm.

What materials are used in your accessories?

Our accessories are made from selected materials such as plated metal, enamel details, and decorative stones, depending on the design. Product materials may vary slightly from one piece to another, and full details can be found in each product description.

How long does order preparation and shipping take?

Orders are usually prepared within a few business days before shipping. Delivery time depends on your location, and you will receive an update once your order is ready to be shipped.

Can I return or exchange my order?

We want you to be happy with your purchase. Returns or exchanges may be accepted depending on the item condition and our store policy. Please contact us after receiving your order if you experience any issue.

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